Refund policy

Returns & Refunds Policy

At The Book Haven, every item is packed with care for fellow book lovers. We want you to love your new bookish treasures! However, if something isn't quite right, we’re here to help.

1. Standard Returns

We accept returns on eligible, non-customized items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, in their original condition, and in their original packaging.

  • You must contact us at amyjackson2483@gmail.com before sending your item back.

Please Note: Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective. We recommend using a tracked service, as we cannot issue a refund for items lost in transit.

2. Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom or Personalized Orders (e.g., custom charms, hand-stamped/personalized items)

  • Digital Products or Downloads

  • Sale or Clearance Items

3. Damaged or Defective Items

Oh no! If your item arrives broken, damaged, or incorrect:

  1. Contact us within 48 hours of receiving your package at amyjackson2483@gmail.com.

  2. Please include your order number and clear photos showing the damaged item and packaging.

Once verified, we will happily send out a replacement free of charge or issue a full refund (including standard shipping costs).

4. Refunds

  • Once your returned item is received and inspected, we will notify you via email.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable for standard (non-damaged) returns.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you wish to swap an item for a different colour or style, please return the original item for a refund and place a new order.

Have Questions?

If you have any questions about your order or our policy, don't hesitate to reach out to us at amyjackson2483@gmail.com. We’re always happy to help!