Shipping policy

Shipping Policy

At The Book Haven, every order is carefully packed and shipped with love from the UK. Here is everything you need to know about how your bookish goodies will travel to you!

1. Processing Times

  • Standard Orders: Processed and dispatched within 1–4 business days.

  • Custom / Personalized Orders: Processed and dispatched within 3–5 business days. (Please note: Processing time is the time it takes to prepare your order, before it is handed to the post office.)

2. UK Shipping Rates & Delivery Times

We ship all UK orders via Royal Mail:

  • Standard Shipping (Royal Mail 2nd Class):

    • Estimated Delivery: 2–3 business days from dispatch.

    • Great for keeping shipping costs low!

  • Express Upgrade (Royal Mail 1st Class):

    • Estimated Delivery: 1–2 business days from dispatch.

    • Available at checkout if you need your items a little sooner.

Please Note: Royal Mail delivery estimates are targets, not guarantees. Delays can occasionally happen during peak seasonal periods or strike days.

3. US Shipping (International Tracked & DDP)

We love sending bookish treasures across the pond! All orders to the United States are sent via International Tracked DDP (Delivered Duty Paid).

  • Estimated Delivery: 5–10 business days from dispatch.

  • Tracking: Full end-to-end tracking so you can follow your parcel’s journey.

  • No Hidden Fees (DDP): Because we ship DDP (Delivered Duty Paid), any applicable customs duties or taxes are calculated and paid upfront at checkout. You will never be hit with surprise customs fees or import bills upon delivery!

4. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the buyer. If you notice an error, please contact us immediately at [your email address]—if your order hasn't shipped yet, we'll gladly update it!

5. Lost or Delayed Items

While rare, post can occasionally get delayed in transit.

  • UK Orders: Royal Mail considers a package lost after 10 working days from the estimated delivery date.

  • US Orders: International packages are considered lost after 20 working days from dispatch.

If your order hasn't arrived within these windows, please reach out to us at [your email address] with your order number, and we will happily help resolve it (either by tracking down the package or sending a replacement).