Terms of service

Terms of Service

Last Updated: 5th August 2026

Welcome to The Book Haven ("we," "us," or "our"). By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview & General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products, designs, or website content without express written permission from us.

2. Products & Accuracy of Information

  • Product Descriptions: We make every effort to display the colors, details, and images of our products as accurately as possible. However, due to monitor variations and the handmade nature of some items, slight variations may occur.

  • Pricing & Availability: All prices are displayed in [GBP (£)] and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability.

  • Errors: Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, and availability. We reserve the right to correct any errors and cancel orders if any information is inaccurate at any time.

3. Orders & Payment

  • Placing an order constitutes an offer to purchase. All orders are subject to acceptance and availability.

  • We accept payment via Credit/Debit Cards, Google Pay or Apple Pay. Payment will be charged at the time of purchase.

  • We reserve the right to refuse or cancel any order (e.g., if we suspect fraud, or if stock is unavailable). If your order is canceled after payment, you will receive a full refund.

4. Shipping & Delivery

  • Shipping times and costs are calculated at checkout based on your delivery address and selected service (e.g., Royal Mail).

  • Dispatch times are estimates and not guarantees. We are not responsible for delays caused by postal services, customs, or incorrect addresses provided at checkout.

  • International Customers: Buyers are responsible for any customs fees, import taxes, or duties that may apply upon arrival in their country.

5. Cancellations, Returns & Refunds

Your purchases are governed by our Returns & Refunds Policy.

  • Right to Cancel (UK Consumer Rights): Under the Consumer Contracts Regulations, UK customers have the right to cancel their order within 14 days of receiving their goods (excluding custom or personalized items).

  • Non-Refundable Items: Custom, personalized, or digital goods cannot be returned or canceled once production has begun unless they arrive damaged or defective.

6. Intellectual Property

All content on this website—including shop names, logos, original artwork, photography, text, and product designs—is the intellectual property of The Book Haven and is protected by copyright laws. Unauthorized use of our brand or assets is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, The Book Haven shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our products or website.

  • Delay in delivery or loss of items in transit.

  • Minor variances in handmade goods.

8. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales.

9. Changes to Terms of Service

We reserve the right to update or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

10. Contact Information

Questions about the Terms of Service should be sent to us at [email].